100% Satisfaction Guaranteed
We stand behind our products with a 14-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, contact us within 14 days and we'll issue a full refund—no questions asked. Your satisfaction is our top priority.
Plain English Summary
How Our Guarantee Works
Our commitment to customer satisfaction is simple and straightforward. We want you to love our products, and if you don't, we'll make it right. Here's why we offer this guarantee:
Customer Satisfaction
We want you to be completely happy with your purchase—your success is our success
Risk-Free Trial
Try our products with confidence knowing you're protected by our guarantee
Quality Assurance
Our guarantee reflects our confidence in the quality and value of our products
Fair to Everyone
A 14-day window gives you time to evaluate while preventing abuse
Products Covered by This Policy
This no-refund policy applies to all digital products and services sold by Authority Plugins:
- WordPress plugins (including Authority Mailer SMTP and all other plugins)
- WordPress themes
- Plugin and theme bundles
- Software licenses (single-site, multi-site, developer, unlimited)
- Annual and lifetime subscription plans
- Renewal payments
What Is Covered
Our 14-day money-back guarantee covers a wide range of situations to ensure your complete satisfaction:
Not Satisfied with Features
14 daysIf the product doesn't meet your expectations or doesn't have the features you need, you can request a full refund within 14 days of purchase.
Technical Issues We Can't Resolve
14 daysIf you experience technical problems that our support team cannot resolve within a reasonable timeframe, you're eligible for a full refund.
Changed Your Mind
14 daysWe understand that sometimes a product isn't the right fit. If you change your mind within 14 days, we'll process your refund—no questions asked.
Duplicate Purchase
14 daysIf you accidentally purchased the same product twice, contact us immediately and we will refund the duplicate purchase.
What Is NOT Covered
To be completely transparent, here are the situations where our money-back guarantee does not apply:
After 14 Days
Refund requests made after 14 days from the purchase date cannot be honored.
Violation of Terms
If you have violated our Terms of Service, including unauthorized distribution or resale of the product.
Chargebacks
If you have initiated a chargeback or payment dispute without contacting us first.
Additional non-refundable situations:
- Refund requests made after 14 days from purchase
- Violation of our Terms of Service (unauthorized distribution, resale, etc.)
- Initiating chargebacks without contacting us first
- Incompatibility with unsupported versions of WordPress or PHP
- Your hosting environment doesn't meet minimum requirements (if not disclosed before purchase)
- Renewal charges (you can cancel before renewal to avoid charges)
Before You Purchase – Checklist
We want you to be happy with your purchase. To make an informed decision:
Read the Documentation
Review our product documentation to understand features and requirements.
Check System Requirements
EEnsure your server and WordPress installation meet the minimum requirements listed on each product page.
Contact Support
If you have questions, reach out to our support team before purchasing. We're happy to help you determine if our product is right for you.
Review Features
MMake sure the advertised features match your needs.
Subscription Cancellation
For subscription-based products:
- You can cancel your subscription at any time from your account dashboard
- Cancellation will stop future billing but does NOT trigger a refund for the current period
- You retain access to the product until the end of your current billing period
- To avoid renewal charges, cancel at least 24 hours before your renewal date
Plain English Summary
License Revocation
In the rare case where a refund is approved under our exceptions policy:
- Your product license will be immediately revoked
- You must uninstall and delete the product from all websites
- You will lose access to updates and support
- Continued use of the product after refund constitutes license violation
Chargebacks & Disputes
Filing a chargeback or payment dispute without first contacting us will result in:
- Immediate termination of your account and all licenses
- Being banned from future purchases
- Potential legal action to recover the funds and associated fees
Contact Support First
Please contact us first at support@authorityplugins.com to resolve any issues before initiating a dispute with your bank. You can also reach out to billing@authorityplugins.com for billing-specific inquiries.
Questions? Contact Us
If you have questions about this policy or believe you qualify for an exception: